Licensing, insurance, and warranties form the legal bedrock of a safe, compliant, and protected bathroom renovation on the Lower North Shore. With over 40 years of combined family experience, we operate with absolute transparency regarding our credentials and guarantees. We are a fully licensed and insured business, carrying the mandatory Home Building Compensation Fund (HBCF) insurance required for major residential work in NSW.

Our unique selling proposition is our structure: we use only a dedicated, in-house team of tradespeople. This allows us to guarantee consistent quality and speed, securing our On-Time Guarantee (4–6 weeks) and, most importantly, providing the confidence to back every structural installation with our definitive 7-Year Workmanship Guarantee. Below, find detailed answers on how we protect your investment.

QUICK Q&A SNIPPET

Are you a fully licensed contractor in NSW? Yes. We hold all necessary NSW Builder and Tradesman licenses required for residential bathroom renovations, which we are happy to provide upfront.

Do you carry the mandatory HBCF insurance? Absolutely. We provide proof of the mandatory Home Building Compensation Fund (HBCF) insurance for all projects over the required value, protecting your investment against structural defects.



What exactly is covered by the 7-Year Workmanship Guarantee? The guarantee covers the structural integrity, certified waterproofing, and installation quality of all work performed by our licensed, in-house team for a period of seven years.

In the high-value Lower North Shore market, choosing an uninsured or unlicensed contractor is a massive risk. Our structure mitigates this risk entirely.

Key Reasons Our Credentials Provide Security:



• Mandatory HBCF Protection: For projects above the threshold, HBCF insurance is required. We ensure this is in place, protecting your investment against loss if structural defects occur and the builder cannot complete the work.
• In-House Team Liability: By using only our in-house tradespeople, liability is crystal clear. There is no confusion over who is responsible for a defect, allowing us to honour the 7-Year Workmanship Guarantee quickly and efficiently.
• Guaranteed Licensing: All our in-house plumbers, electricians, and waterproofers are individually licensed in their respective trades, ensuring all critical work is compliant with Australian Standards.
• Strata Compliance: Strata bodies often demand proof of public liability and HBCF insurance. We provide these documents upfront, streamlining the approval process for apartment renovations in Neutral Bay and Chatswood.
• On-Time Guarantee Security: Our commitment to the 4–6 week timeline is secured by the efficient scheduling made possible by our fully managed, licensed in-house team.

Certified Waterproofing by Licensed Specialists

Our in-house waterproofing specialists are fully licensed. This certification is crucial for insurance and compliance purposes. Their work is the single most important factor covered by our 7-Year Workmanship Guarantee against future water ingress.

Compliant Electrical and Plumbing Upgrades

All necessary electrical (e.g., lighting, heated rails) and plumbing (e.g., rough-in, cisterns) work is performed by our dedicated, licensed tradespeople, ensuring safety and compliance with the relevant Australian Standards.

Full Documentation and Handover

Upon completion, we provide you with a comprehensive handover pack, including copies of relevant trade licenses, proof of HBCF insurance for the project, and your signed 7-Year Workmanship Guarantee certificate.

Our adherence to strict licensing and insurance standards is a key point of trust for our clients, often highlighted alongside our 5-STAR REVIEWS for quality.

Insurance and Warranty Confidence - Cremorne



"The amount of documentation they provided—HBCF, licensing, and the explicit 7-Year Workmanship Guarantee—gave us full confidence. It was transparent, professional, and exactly what you need for a high-value renovation." — David & Eleanor P., Cremorne

Team Accountability - Artarmon

"Knowing they don't use subcontractors and that the whole team is licensed and managed internally made the process simple. No issues, no delays, and the quality is excellent. The 4–6 week completion was met perfectly." — Chris T., Artarmon

Compliance and warranty are integrated into every step of our guaranteed process.

1. Licensing and Insurance Check: Before the fixed quote is issued, all necessary licensing and HBCF coverage for your project are verified, and documents are prepared for the client/strata.

2. In-House Trade Allocation: Our project manager assigns specific, licensed tradespeople from our in-house team to each stage (plumbing, electrical, tiling, waterproofing), ensuring roles and accountability are clear.

3. Compliance Verification: Critical structural work, such as the plumbing rough-in and waterproofing, is verified against NSW standards by the project manager before the next trade begins work.

4. Final Safety Check: Upon completion, all electrical and plumbing work is checked to ensure full safety and compliance before the final fit-out is commissioned.



5. Warranty Issuance and Transfer: The final 7-Year Workmanship Guarantee is issued, which is transferable to future homeowners, enhancing the property's value.

Our guarantees are not just promises; they are legally binding commitments backed by our licensed status and business structure.

The 7-Year Workmanship Guarantee: This warranty specifically covers defects in materials or labour that affect the structural integrity or waterproofing, stemming from our team's installation methods. This is our non-negotiable commitment to quality.

HBCF Insurance (NSW Mandate): We ensure this mandatory state-level insurance is in place, protecting the homeowner against major defects if the business were unable to complete the work (e.g., bankruptcy).



Licensed Trades, Zero Subcontractor Risk: By using only our own licensed, in-house team, we remove the common liability and warranty complications that arise when different trades blame each other for defects.

In the Lower North Shore, where properties are high-value and regulatory compliance is strict, a contractor’s licensing and insurance profile is a matter of critical importance. Our family has spent 40+ years building a reputation for absolute compliance because we believe honesty and legality are fundamental to a quality build.

We understand that for homeowners in Mosman or Chatswood, receiving the HBCF certificate and a clear, explicit warranty is as important as the design itself. This documentation provides peace of mind that your investment is protected against every possible scenario, from structural defect to unforeseen business failure.

The choice to use only an in-house, licensed team is directly tied to this security. We do not risk your project by using unknown, uninsured, or unverified subcontractors. Every person working on your site is accountable to us and, by extension, to the terms of our 7-Year Workmanship Guarantee. This streamlined accountability ensures that if a warranty issue arises, there is no debate—we fix it immediately and professionally.



This commitment to transparent licensing, mandatory insurance, and a fully guaranteed process allows us to deliver high-end renovations without the associated legal or financial stress. We have successfully completed over 75+ satisfied local projects, providing the highest level of protection and the most reliable 4–6 week completion timeline in the Lower North Shore.

In NSW, waterproofing is a regulated trade due to its critical role in building integrity. A failure in waterproofing is one of the most common and costly defects in residential construction.

Specialist Certification: Our in-house waterproofers hold the required specialist license. This is critical because it confirms they have the necessary technical training to understand material compatibility, correct substrate preparation, and the application of membranes under various conditions.

AS 3740 Compliance: The work must strictly comply with Australian Standard AS 3740: Waterproofing of domestic wet areas. Our licensed specialists ensure that all key areas—such as horizontal-to-vertical junctions, pipe penetrations, and hob construction—receive the correct application and coverage.



Warranty Correlation: The validity of our 7-Year Workmanship Guarantee on the waterproofing relies entirely on this certified application. If an unlicensed person performs the work, both the warranty and the HBCF insurance coverage related to that defect can be jeopardised. We remove this risk by guaranteeing licensed installation every time.

This adherence to licensing and standards is the technical proof behind our long-term warranty commitment.

Choose the Lower North Shore experts who deliver total compliance, 40+ years of family experience, and the absolute security of a 7-Year Workmanship Guarantee.

Contact the team today to schedule your consultation and secure your fixed quote.